Privacy Policy
Conditions of Use
Privacy Policy
Welcome!
We are glad you are visiting our website.
Please take a few minutes to read carefully our company's Privacy Policy. The plan and its parent company, Coventry Health Care, Incorporated, will be referred to hereafter as "the Company".
Security
The Company takes every precaution to protect its website users and any information provided by those users. We aim to ensure that the website is at least as secure as current interactions by mail and phone.
All data, correspondence, and responses that you, the user of this website, provide will be handled, both online and off-line, with confidentiality and professionalism. Data integrity is a very serious matter at the Company. To protect from unauthorized access, data is safeguarded behind a secure firewall.
Please note that data transmitted by email is vulnerable to security breaches (see "Email").
Notice of Privacy Practices
The Company and its affiliated companies appreciate the opportunity to provide health care benefits to you and your family. In the course of providing the health benefit plans we administer or offer, the Company must collect, use, and disclose nonpublic personal information.
This Notice of Privacy Practices extends beyond the borders of our Web initiatives to all areas and mechanisms of the Company’s business interactions. The Notice addresses our serious handling of your information that we guard as private and confidential. Consequently, we have policies and procedures in place to protect the information against unlawful use and disclosure.
Click here to find out more about our practices.
Access to Dependents' Information
The Company provides, as a convenience to members of the same family, the ability of a subscriber to access his/her dependents' information. This right of access is only provided with the dependent’s consent. By clicking the checkbox to enable the checkmark on the Login Profile, the dependent provides consent for the subscriber (the provider of medical benefits in your household) on the account (for example, your spouse, mother, father, legal guardian) to have access to all information available on this site that relates to the dependent, including but not limited to claims history, referrals/authorizations, PCP change requests, and service requests.
Dependents have the right not to permit this access by ensuring the checkbox does not have a checkmark in it. By allowing the subscriber access, a dependent agrees that the Company has no control over how the information may be used. Once granted, you have the right to revoke access at any time by removing the checkmark from the checkbox.
Subscribers have the right to access dependent information only with the consent of the dependent. Consent may be revoked by the dependent at any time. In addition, the Company may revoke access at any time if it changes its policies with respect to subscriber access.
Information Collection
We do not intend to sell, rent, share, license, or transmit this information outside of the Company and our affiliates, unless so directed by you (through written authorization) or if disclosing information in compliance with governmental, judicial, or legal agencies.
Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Once the user closes their browser, the cookie terminates.
Some of the Company’s business partners, affiliates, and organizations (with whom we have web links) may use cookies in conjunction with our website and/or their own sites. The Company does not have access to, or have control over, the cookies of such entities and cannot be held responsible as a result.
Log Files
The Company uses IP addresses to analyze trends, to administer the site, to track user movement, and to gather broad demographic information for aggregate use.
IP addresses, basically numeric web addresses used between computer servers, enable the Company to identify the Internet Service Providers (ISP) that web users utilize. This helps the Company with trending and market research.
IP addresses are not linked to personally identifiable information.
Hyperlinks to Other Websites
This website contains hyperlinks to other websites. Please be aware the Company is not responsible for the privacy practices of such sites. We wish to make you aware that, when leaving our site, it is strongly recommended you review the privacy statements and disclaimers of each and every website you visit.
The Company is not responsible for either the privacy policies of other websites or the validity of information therein. Any hyperlink to an external website does not indicate corporate endorsement of that website.
Email
It should be noted that any email message sent to the Company, as with nearly all Internet communication, is susceptible to potential outside interception. Outside sources may be able to access email unbeknownst to either sender or recipient, not only within this realm, but also throughout the World Wide Web. Employees throughout the Company, as dictated by business processes and practices, may read email received by the Company.
As a result, we adamantly suggest that you do not send any information via email that you consider to be private or confidential. Please contact us by phone at the numbers indicated on our web pages or using the toll-free customer service number(s) on the back of your ID card(s).
Notification of Changes
The Company reserves the right to change the content within the web pages and within this Privacy Policy at any time without notice. Furthermore, this Privacy Policy is not to be construed in any way as an agreement, stated or otherwise, on behalf of any party. Use of this website is at your risk and discretion.
Concerns/Issues
Should you have any questions, concerns, or comments regarding the Company's Privacy Policy, please contact us directly via webmaster@cvty.com.
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Conditions of Use
This statement outlines the Terms of Use for the Web presence of Coventry Health Care, Incorporated (herein referred to as "the Company").
Acknowledgment of the Company's Conditions of Use
As a user of the Company's web content, it is imperative that you review and understand the Company's policies concerning web use contained within the Company's "Conditions of Use" and "Privacy Policy" statements.
By using the Company's web page, you are consenting to the policies outlined in the aforementioned statements. Likewise, use of the Company's web sites is at your risk and discretion.
Nothing within the website is to be construed as an offer to sell or solicit insurance.
Products offered by the Company vary region-to-region and state-to-state.
Web Does Not Replace Professional Advice
Content and data within the Company's website(s) are "as is" and are to be used for informational purposes only and should not replace professional advice.
Independent decision making is expected regarding matters pertaining to personal health, well being, and investment. In other words, the information on the website should not and cannot be used in lieu of professional attention (e.g. a user should go to a family physician if concerned about an ailment and should not rely on this, or any other, website for diagnosis or treatment advice).
Regarding Claims, Benefits, and Medical Management
The information provided within the web pages does not represent a guarantee of coverage or specific payment. As all health plan benefit limits and rules of eligibility apply, pre-certification decisions are based on medical necessity.
Limited Liability
There is to be no liability on the Company's behalf regarding damages, lost profits, loss of programs or data, interruption in business activity, or other damages with regard to the use of this website.
While the Company diligently attempts to ensure the accuracy and timeliness of information posted, information contained within the Company's web pages may be, at any time, outdated and may include inaccuracies and/or errors. Information may change at any time without notice.
Third Party Websites
The Company is not to be held responsible for information contained in Third Party websites whereby there is a connection to or from the Company via hyperlinks and/or pointers. The Company does not have control over any information on any other organization's website(s).
When leaving the Company website to visit a site we have provided you via a link, please remember:
- The Company does not endorse the content and accuracy of the websites you are about to visit, and therefore, disclaims responsibility for their content and accuracy;
- The Company does not make any express or implied warranties, representations or endorsements whatsoever with respect to the linked websites you visit; and
- In no event will the Company be liable to you or to anyone else for any decision made or action taken by you or anyone else in reliance on results obtained from information available from any websites for which we provide a link.
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State Approved December 17, 2002